NDC - New Distribution Capability
Benefits for OTAs
End to end control – Traveler will be able to do everything on OTA portal including seat selection, selecting/buying ancillary services, upgrade, cancellation, update etc.
Revenue increase – Selling on-board services like WiFi, food, legroom, entertainment, free or discounted class upgrades, etc via OTAs
Higher customer retention with dynamically showcasing the offerings on travel agent portal (with videos/pictures /detailed description)
Higher productivity of sales staff by avoidance of flipping between 2 screens
Better control on payments management- giving multiple financing options to Traveler
Saving of Customer care staff – With complete transparency from airlines and direct connect, travel will not need to call centers frequently.
Benefits of NDC compare to GDS
- Airlines having Direct Control Over OTAs
- Selling Ancillary Services like Wi-Fi, Wheel-Chair, Porter, Lounge Access, etc
- Customized offers according to customers
- Flight and Amenities Comparison
- Personalization
- Pre-Book Seat & Selection
- Real Time Data from Airlines
- Rich content- Product Descriptions, Visual Content, Audio Content, Videos , Flight Entertainment Details, On Board Menu, etc
- Ticket Fare Visibility and Booking Through Miles
- Transparency in Fares, Facilities, Services, etc. (What you see is what you get)*