The pandemic COVID 19 was not expected by any travelling agency or company. No travel company was prepared for this situation. The role of travel agents has become more important as of now, because of the changing restrictions on travelling. They have to introspect and bring more ideas for travelling that will build confidence among passengers. Travel technology is now focussing on personalization to improve the travelling experience.
Offering more options: As of now most of the travellers have health and safety as their main concerns. They want to travel to a place that has fewer crowds. So, travel portals are helping travel companies to create a list of destinations that earlier were not in the list of travellers. So now travel companies have to offer more choices to the travellers. Options that provide privacy and have less crowd will be acceptable by the travellers.
Providing details: In this dynamic environment of regulations, restrictions and COVID-19 cases travellers want to know every detail about their destination place. With the help of travel portal software, travel agencies can gather information about alerts, each and every detail about a location. These details can easily be sent real-time to a traveller via mail, WhatsApp and social media accounts. With this flow of important information, it will build a strong relationship between a traveller and company.
Ensuring safety: At this point in time, many countries have restricted lockdown. This situation has become very dynamic. No one can imagine when a particular country can announce lockdown, curfew or impose other restrictions. These things are scaring travellers. To overcome such situations travel companies have to arrange repatriation flights when flights are cancelled. With travel technology, agents can find easy solutions for the travellers, so that they can come back to their home when warnings are issued by the destination country.
As in the past few months, travelling has changed a lot. Now travel business will only survive on the agile technology and it will secure the future of travel companies.