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Travel technology solution has changed way of planning of trips by travelers and services offered by travel agencies. Before the advent of travel technology solution, travel agencies had a geographical limitation. They were imposed to cater only local customers in their nearby location, which also led to restricted revenue and profits. But now, travel agencies have global reach.
With travel technology solution, travel agencies now offer wide range of services to their clients. It has assisted travel agencies to improve many parameters of quality of services offered. Now, they can target global audience with their nicely crafted offers to clients. This gives them competitive edge.
Travel technology solution has transformed travel agencies in different manners
- Feel of ease to Travelers: The entire process of planning and booking is now extremely simple and convenient. Bookings are now done real-time. Customer support now solves issues and problems faced by travelers swiftly. On chatbot system of travel portal software travelers can connect to customer support and issues are resolved real-time. Also, multiple payment options offered to travelers now, has made payment process much convenient.
- Monitoring of Sales: Analytics of travel technology solution monitors number of bookings easily and represent these numbers in form of charts and graphs. Sales numbers are also compared with numbers of last years to check improvements. Predictions of revenue for a particular quarter or month is also made based on previous years data. This assists company management to craft their sales and marketing strategies.
- Endless connectivity with prospects and clients: Travel agencies are now connected with their clients every time, earlier there was a time to book tickets form morning to evening. This resulted in a lot of revenue loss of travel agencies as booking services were not available after office hours. Also clients used to face a lot of problems, especially those who wanted last-minute bookings. But now 24/7 booking facility has increased sales and revenue of travel agencies and travelers also feel comfortable as they can book on their convenient time.
A travel agency must consider a good travel technology company for developing their travel portal software in order to achieve their organizational goals.