Travel technology companies have made online travel agency as a very lucrative business. Not only local, travel business has now global presence.
One should choose Hotel Booking Engine very carefully if planning to establish an online travel agency. It should have features which are unique and gives an edge over competitors.
Updated Room Status: There should be a real-time update on the status of every hotel room in the world. It should be updated real-time once it’s booked and also at the time of check out of the traveler.
Multiple Payment Gateways: Best Online travel agencies always have multiple payment gateways integrated with their hotel booking engine. Every customer has his own preference for payment. He can pay by debit card, credit card, Paytm or through PayPal. So there should be every payment medium.
Client Retention Feature: Client retention is the backbone of every successful business. There should be easy cancellation and refunds policies for the convenience of clients.
Google Map & Street View: When you have an integrated Google map street view with the Hotel Reservation System, it will assist traveler to locate their location with ease as well they will get to know about near but tourist spots.
Logs Reports: Hotel Booking Engine must have an option for generating logs which will help them in analyzing the data and user behavior which will help travel agencies to improve their business and they can also update travelers with different offers that suit their needs.
B2B and B2C Engines: As a reputed online travel agency, you should have separate portals for B2B and B2C customers. It can be done by customization. One important point to be considered is, it should be easily identified by visitors to avoid any chance of confusion.
Apart from these, there are value-added features like SMS and mail alerts, 24/7 support will help in providing real-time information and details